CLOUDRETRY / CONTACT

How we use your messages

The form asks for your name, a way to reply and your question. The developer uses this information to answer you and help with the app.

Where your message goes

Your message is stored on the website's server and forwarded through Telegram to the developer's private chat. If Telegram is unavailable, it stays queued. Your contact details are not published.

What not to send

Do not send passwords, Yandex tokens, verification codes, full license keys or personal files. A description of the problem is enough to start.

Correcting or deleting your data

To request deletion or a correction, use this form and your original contact details. Messages are not used for marketing emails.

Technical data

The website uses session cookies for sign-in and form security. Plati.ru processes payments; this site does not collect bank card details. VK sign-in uses your profile identifier to link licenses.

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Account data

To link VK, we save your profile identifier and name. Added activation codes, license management credentials and your name are encrypted at rest. Your VK password and tokens are not stored. License codes are revealed only in your authenticated account. The administrator can see the VK name and profile linked to each license to help with access and track issued licenses.